Order cancellation and return of goods

1. The Customer has the right to cancel the order after payment but before receiving the goods. To do so, the Customer must send a notification to logistics@salmo.ee indicating the order number.

2. After receiving the goods, the Customer has the right to withdraw from the contract within 14 days. To do so, the Customer must send a notification to logistics@salmo.ee indicating the order number.

3. In case of order cancellation or withdrawal, the Customer will be refunded the amount paid for the goods. The refund shall be made without undue delay, but no later than 14 days from receipt of the withdrawal notice.

4. The Seller has the right to delay the refund until the returned goods have been received or until the Customer has provided proof of returning the goods.

5. The cost of returning the goods shall be borne by the Customer, except in cases where the reason for return is non-conformity of the goods or a defect.

6. The returned goods must be unused, in their original packaging and contain all items included in the delivery set. If the goods were purchased as part of a campaign, the entire set must be returned.

7. If the returned goods or their packaging are damaged due to the Customer or the goods have been used more than necessary to establish their nature and characteristics, the Seller has the right to reduce the refundable amount accordingly.

8. In case the Customer disagrees with the reduction, the parties have the right to involve an independent expert. The costs of expertise shall be shared unless one party’s position is clearly unfounded.

Exchange of goods

9. If the goods are unsuitable, the Customer may exchange them for another product, provided that the requested product is available in stock.

10. The costs related to exchange shall be borne by the Customer, except where the exchange is due to non-conformity or defect.