Terms of Sale in Salmo Online Store

The online store salmo.ee (hereinafter referred to as the Online Store) is operated by Zumzum OÜ:
Pirita tee 26F-10, 10127 Tallinn, Estonia
Registration number: 11474379
Bank account: EE812200221053199310 Swedbank

1. Scope and validity

1.1. These terms apply to all legal relations arising between the Customer and Zumzum OÜ when purchasing goods from the Online Store.

1.2. In addition to these terms, the applicable laws of the Republic of Estonia and the European Union apply.

1.3. Zumzum OÜ has the right to amend and supplement these terms and prices. Changes enter into force from the moment they are published on www.salmo.ee. If the order was placed before the changes entered into force, the terms valid at the time of placing the order apply unless otherwise provided by law.

1.4. The sales contract is considered concluded from the moment the Customer has paid for the order.

2. Order cancellation and return of goods

2.1. The Customer has the right to cancel the order after payment but before receiving the goods. For this, the Customer must send a notification to the email address logistics@salmo.ee indicating the order number or contact customer service.

2.2. After receiving the goods, the Customer has the right to examine the goods and withdraw from the contract within 14 days. To return the goods, the Customer must send a notification to logistics@salmo.ee indicating the order number.

2.3. In case of cancellation of the order or withdrawal from the goods, the Customer shall be refunded the amount paid for the goods. The refund shall be made without undue delay, but no later than 14 days from the receipt of the withdrawal notice.

2.4. Zumzum OÜ has the right to delay the refund until the returned goods have been received or until the Customer has provided proof of returning the goods.

2.5. The costs related to returning the goods shall be borne by the Customer, except in cases where the reason for return is non-conformity of the goods or a defect.

2.6. The returned goods must be unused, in original packaging and contain all items included in the delivery set. If the goods were purchased within a campaign where an additional item or gift was included, the entire set must be returned.

2.7. If the returned goods or their packaging are damaged due to the Customer or the goods have been used more than necessary to establish their nature and characteristics, Zumzum OÜ has the right to reduce the refundable amount according to the decrease in value.

2.8. In case the Customer disagrees with the reduction, the parties have the right to involve an independent expert. The costs of expertise shall be shared, except where one party’s position is clearly unfounded.

3. Exchange of goods

3.1. If the goods are unsuitable for any reason, the Customer may exchange them for another product, provided that the requested product is available in stock.

3.2. The costs related to exchange shall be borne by the Customer, except where the exchange is due to non-conformity or defect.

4. Liability and force majeure

4.1. Zumzum OÜ and the Customer shall be liable to each other for damages caused by violation of these terms in accordance with applicable legislation.

4.2. Zumzum OÜ shall not be liable for delays or damages if caused by circumstances beyond its control and not foreseeable, including force majeure.

5. Other conditions

5.1. Personal data of the Customer shall be treated as confidential and used only to the extent necessary for order fulfilment and legal obligations.

5.2. Matters not regulated herein shall be governed by the laws of the Republic of Estonia.

5.3. Disputes shall be resolved through negotiations. If no agreement is reached, the Customer has the right to обратиться в Tarbijakaitse ja Tehnilise Järelevalve Amet (TTJA) or court.

5.4. The Customer may also use the European Union Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

5.5. The Online Store is intended primarily for retail customers. Separate conditions may apply for legal entities, wholesale purchases and resale purposes.

5.6. Consumer rights applicable to natural persons shall not apply to legal entities, except where required by law.

6. Personal data

6.1. Zumzum OÜ collects and uses personal data necessary for order fulfilment, including:
- name and surname;
- contact details;
- delivery address;
- order and payment data;
- information provided during registration or checkout.

6.2. Personal data may be used for:
- order processing;
- delivery of goods;
- invoicing;
- customer service;
- compliance with legal obligations.

6.3. Personal data may be shared with third parties involved in order fulfilment, such as payment service providers and logistics partners, only to the extent necessary.

6.4. Personal data may be disclosed to authorities where required by law.

6.5. Personal data is processed in accordance with GDPR and applicable Estonian legislation.

7. Data security

7.1. Zumzum OÜ applies reasonable technical and organisational measures to protect personal data.

7.2. Payment data is processed in a secure environment. The Seller does not store or access card data.

8. Ordering process

8.1. Purchases may be made with or without registration.

8.2. Registration allows the Customer to view order history and speeds up future purchases.

8.3. Goods are added to the cart by selecting “Add to cart”. Until the order is completed, goods remain available to other customers.

8.4. The Customer must verify cart contents and entered data before completing the order.

8.5. The Customer fills in required fields, selects delivery and payment method.

8.6. Zumzum OÜ is not responsible for incorrect data entered by the Customer.

8.7. Product images are illustrative.

8.8. Prices and availability may change without prior notice.

8.9. Product information is regularly updated.

9. Payment

9.1. Available payment methods:
- Swedbank;
- SEB;
- bank card;
- PayPal;
- Apple Pay;
- Google Pay;
- Microsoft Pay;
- Alipay;
- WeChat Pay.

9.2. Bank payments redirect the Customer to a secure banking environment.

9.3. Card and electronic payments are processed in a secure payment environment.

9.4. The Seller does not store or process card data.

9.5. Order confirmation is sent via email.

9.6. Customers outside the EU may purchase goods without VAT if delivery is outside the EU. VAT in Estonia is 24%.

9.7. The Customer is responsible for all import duties, taxes and fees.

10. Delivery

10.1. Delivery cost is shown during checkout and included in the invoice.

10.2. One order is delivered to one address.

10.3. Zumzum OÜ may change delivery costs.

10.4. Delivery in Estonia is carried out via Omniva:
- courier;
- parcel lockers;
- post offices.

10.5. Free delivery to parcel lockers from 30 EUR (incl. VAT).

10.6. Delivery time in Estonia is 2–5 working days.

10.7. Oversized goods cannot be delivered to parcel lockers.

10.8. Delivery to Finland is carried out via Smartpost (Itella).

10.9. Delivery time to Finland is 3–10 working days.

10.10. Delivery to other countries is carried out via Omniva.

10.11. Delivery outside Estonia may take up to 2–3 weeks.

10.12. The Customer will be informed of any delivery issues.

10.13. In-store pickup is available in Salmo stores in Estonia.

10.14. Pickup orders must be paid online.

10.15. The Customer must inspect the goods upon receipt.

10.16. Delivery of Salmo customer cards and gift cards is free if ordered separately. If ordered with other goods, standard delivery applies.